4PS Contact Center International Standard Committee was established in 2010. 4PS Contact
Center International Standard organizations are committed to helping enterprises realize
promotion and innovation in best operation management of contact center, and provide
excellent service for end customers.
4PS Contact Center International Standard Committee was established in 2010. It is the
only one committee that is directly initiated by National Software and Integrated
Circuit Public Service Platform, Ministry of Industry and Information and China Contact
Center & BPO Association(CNCBA), and jointly established by experienced managers
from nearly 20 enterprises of Top 500, such as Microsoft, Dell, Cisco, HP, Taiwan
Chunghwa Telecom¡¢Motorola,¡¢IBM¡¢L¡¯Oreal¡¢Royal Bank of Scotland¡¢Yum!¡¢PCCW¡¢
SYKES¡¢VXI¡¢Cctaoren.com and Contact Center & Sourcing Management University (CCMU),
and managers from domestic famous organizations, which covers hi-tech, software,
communication, finance, outsourcing, fast-moving consumer goods, industry media,
research institutes and colleges.
The structure of 4PS Contact Center International Standard organizations is as
follows:
4PS Contact Center International Standard organizations include 4PS Contact Center
International Standard Committee, 4PS Contact Center International Standard Global
Research Center and 4PS Contact Center International Standard Authentication Authority.
These three organizations operate independently and coordinately.
- 4PS Contact Center International Standard Committee
Functions: version update, content amendment, overall standardization and guidance on
implementation process; amendment and upgrade of 4PS Contact Center International
Standard content.
Person-in-charge: Yako Yan
- 4PS Contact Center International Standard Global Research Center
Functions: Organize dozens of globally distributed members and customer management
experts of 4PS Contact Center International Standard to conduct research, exchange and
discussion on contact center international standard system and excellent
enterprise-customer interaction, and conduct industry research, standard system
optimization, management research, as well as research on benchmarking evaluation
measures and methods, in order to provide academic support for 4PS Contact Center
International Standard organizations.
Person-in-charge: Sunil Balagopal
- 4PS Contact Center International Standard Authentication Authority
Responsibilities: Global marketing and authentication implementation of 4PS Contact
Center International Standard, as well as establishment of 4PS Standard authorized
authentication system, in order to help enterprises pass 4PS Contact Center
International Standard authentication.
Person-in-charge: Sunil Balagopal
|